• who we are

• what makes us different

• our service concepts

• our global presence

• introduction

• building block: strong concepts

• building block: best people

• building block: excellent execution

• building block: superior brands

• strategic priorities

• targets

• how we create value

• our core values

• ambitions and key performance indicators

• how we add value for our stakeholders

• industry involvement

• introduction

• structural growth drivers

• key market trends

• market dynamics

• balancing risks and opportunities

• how we measure performance

• our strategy through the cycle

• how we manage through the cycle

• income statement

• balance sheet

• cash flow analysis

• introduction

• North America

• France

• Netherlands

• Germany

• Belgium & Luxembourg

• United Kingdom

• Iberia

• other European countries

• rest of the world

• introduction

• staffing (including hr solutions)

• inhouse services

• professionals

• introduction

• sustainability framework

• optimal workforces for clients

• the best jobs for candidates

• the employer of choice for employees

• expertise for a better society

• sustainability basics

• sustainability initiatives

• investor relations

• capital structure

• performance

• introduction

• creating value through local risk management

• risk appetite

• global risk & control framework

• local tailoring of risk-management approach

• managing through the cycle

• main risks

• conclusion

• introduction

• composition, independence and self-assessment

• supervisory and advisory activities in 2012

• supervisory board committee activities in 2012

• report of the annual general meeting of shareholders

• financial statements 2012

• remuneration policy

• executive board remuneration 2012

• executive board remuneration 2013

• supervisory board remuneration 2012

• supervisory board remuneration 2013

• principles

• executive board

• supervisory board

• annual general meeting of shareholders

• exceptions to the code

• legal transparency obligations

• consolidated statement of comprehensive income

• consolidated balance sheet at December 31

• consolidated statement of cash flows

• consolidated statement of changes in equity

• General information

• Summary of significant accounting policies

• Consolidated statement of cash flows

• Critical accounting estimates, assumptions and judgments

• Revenue

• Cost of services

• Gross profit

• Selling expenses

• General and administrative expenses

• Total operating expenses

• Operating profit

• Net finance costs

• Taxes on income

• Net income, EBITA and EBITDA

• Earnings per ordinary share

• Property, plant and equipment

• Goodwill

• Acquisition-related intangible assets

• Software

• Deferred and current income taxes

• Financial assets

• Associates

• Trade and other receivables

• Cash and cash equivalents

• Total assets

• Total equity and dividends per share

• Borrowings

• Employee benefit obligations

• Provisions

• Other liabilities

• Trade and other payables

• Operating working capital

• Commitments

• Auditors' fees

• Business combinations

• Capital and financial risk management

• Notes to the consolidated statement of cash flows

• Wages and salaries, social security and pension charges

• Employee numbers (average)

• Share-based payments

• Related-party transactions

• Events after balance sheet date

• Overview of major subsidiaries

• income statement

• balance sheet at December 31

• Accounting policies for the company financial statements

• Subsidiaries

• Receivables

• Cash and cash equivalents

• Shareholders' equity

• Deferred and current income taxes

• Borrowings

• Trade and other payables

• Employee numbers (average)

• Remuneration

• Related parties

• Guarantees and commitments not included in the balance sheet

• Auditors' fees

• events after balance sheet date

• provisions of the articles of association concerning profit appropriation

• proposed profit appropriation

• independent auditor's report