How we measure performance

Randstad has an extensive performance management system in place. Performance management at Randstad starts by using specific performance measurement tools at the lowest level in our organization in the context of what we call 'activity-based field steering' (ABFS). Our ABFS model requires our units and teams to translate information on activity (i.e., calls and visits) into actual performance on a daily basis. As our planning and control cycle is operationally driven, the data acquired through ABFS drive action right up to the Executive Board level. Direct reporting lines exist between the Executive Board and the management teams of the operating companies. As a result, Executive Board members are closely involved with the operating companies under their responsibility.

Our day-to-day performance overview includes key performance indicators (KPIs) showing our growth, productivity, profitability, working capital, and cash flow. We use a variety of tools within our planning and control cycle to assess our performance and align future strategic and investment decisions to best utilize commercial and organizational opportunities. The planning and control cycle is embedded in our Risk & Control framework.