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annual report 2013
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income statement

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income statement, underlying

in millions of €, unless otherwise indicated


2013
2012
∆%
Revenue
16,568.3
17,086.8
(3)
Cost of services
13,556.7
13,984.8
Gross profit
3,011.6
3,102.0
(3)

Personnel expenses
1,797.2
1,848.5
Other expenses
635.6
690.6
Operating expenses
2,432.8
2,539.1
(4)
EBITA
578.8
562.9
3
Gross margin
18.2%
18.2%
Operating expenses margin
14.7%
14.9%
EBITA margin
3.5%
3.3%

For a meaningful analysis of our results, we need to look at the underlying results, which exclude one-off items, such as restructuring costs, integration costs and certain incidental benefits or charges.